Zoom

All IVC classes will have a Zoom meeting and broadcast sites  scheduled to connect automatically. Students will have the option of attending class from a classroom at their local campus or remotely through Zoom.

Connecting to the Call

For IVC classes, the Zoom call will already be scheduled to connect. Only connect to Zoom on the computer in these circumstances:

• The meeting needs recorded and is not set to automatically record.
• The teacher would like to view the chats or utilize other Zoom features like breakout rooms. Keep in mind that only the students connected to Zoom will have access to those features.
• The teacher would like to view the Zoom participants clearer.

If you will be connecting on the computer, follow these steps:

1. Have the instructor go to their Canvas course and access the Zoom integration (found on the left in the navigation menu).

2. Click “Start” next to the correct meeting.

3. While connecting to the call, a pop-up will appear asking to "join with computer audio." Simply close out of that pop-up. If you accidentally do connect to audio, select the arrow next to the microphone in the bottom left hand corner of the Zoom call and select "Leave Computer Audio." If the audio is connected, audio feedback will interfere.

Note: only about 10 Zoom participants will appear in the video layout, as it defaults to active speaker view. If the instructor would like to change that layout to always be equal, start a chat and report that after class. We can adjust the scheduled call so it connects with the requested layout.


Troubleshooting

Each instructor teaching an IVC class had their Zoom calls scheduled for them, as specific settings need to be in place for it to work with the IVC equipment. The settings that should not be changed are:
- Waiting room is off
- Mute on entry is off
- Allow participants to join before the host
- Allow all participants to share content

If a problem arises relating to any of these settings (the room is muted or sharing content doesn't work), view the solutions listed below or start a chat. Please report the problem after class.

Zoom asks for a passcode or host key
Start a chat. The Zoom ID and passcode were scheduled incorrectly or the passcode was changed.

The room is muted
Open Zoom on the computer and "ask to unmute" the IVC participant (labeled as "HiEd_USU_..."). Or start a chat. Make sure to report the problem after class so we can change that Zoom setting.

Sharing content isn't working
Have the instructor open Zoom on the computer. Select the security icon at the bottom of the Zoom call and check the option allowing participants to share content. Report the problem so we can change that Zoom setting.

Some instructors may choose to reserve a classroom to teach their web broadcast class. Web broadcast courses meet purely through Zoom and typically involve all students connecting remotely (no students in the classroom). Some instructors may request a facilitator for their web broadcast course to help with classroom technology (cameras, microphones, etc.) and managing the Zoom meeting (helping with microphone management, assisting with breakout rooms, etc.).

If IVC broadcasts are not involved, teachers will need to schedule their class meetings themselves using Zoom. Find out how to schedule meetings here.

Connecting Without a Codec

1. Have the instructor go to their Canvas course and open the Zoom integration (found on the left in the navigation menu).
2. Click "Start" next to the correct meeting.
3. Once connected to the meeting, make sure the correct sources for the camera and microphone are selected.
   1. Test the audio sources by selecting the arrow next to the microphone in the bottom left corner of the call and "test microphone and speakers." Zoom will run through the process and help troubleshoot if the incorrect source is selected. Make sure the instructor is using the lapel microphone.
   2. Adjust the camera in the room to frame the instructor well.

When using an IVC room, the teacher can still just join the call from the computer like a normal face-to-face room. However, you can connect with the codec if:
- The instructor wants you to manage sharing content from the touch panel. This will be most helpful if the teacher is switching between two sources often, like a laptop and PC.
- You want to utilize Presenter Track.
- The student camera wants to be used.


Connecting on a Codec

1. Open the Zoom call on the instructor computer like normal.
2. Open the Participants side panel and select "Invite."
3. Select the "Room System" tab at the top, followed by "Call Out."
4. Enter the room's IP address (you will need to get that from us either in a chat or email).
5. Leave it on H.323 and click "Call."

If you do not connect to Zoom on the facilitator computer as well to support the instructor, some actions within Zoom (like letting people in from the waiting room, changing layouts, muting participants, etc.) can be done using the keypad on the touch panel. This is only available in purely web broadcast classes (no IVC integration). View the complete list of available menu options here or scroll down this page to view more details.

Make sure to start the recording on Zoom (saved via the cloud) if the teacher wants the class recorded. Learn more about recordings here.

Before facilitating, check out this informational site about the equipment available in each F2F classroom.

Connecting to the Call

1. Have the instructor go to their Canvas course and open the Zoom integration (found on the left in the navigation menu).
2. Click "Start" next to the correct meeting.
3. Once connected to the meeting, make sure the correct sources for the camera and microphone are selected.
   1. Test the audio sources by selecting the arrow next to the microphone in the bottom left corner of the call and "test microphone and speakers." Zoom will run through the process and help troubleshoot if the incorrect source is selected. Make sure the instructor is using the lapel microphone.
   2. Adjust the camera in the room to frame the instructor well.

Make sure to start the recording on Zoom (saved via the cloud) if the teacher wants the class recorded. Learn more about recordings here.


Things to Note

• Most non-IVC classrooms do not have student microphones. Crowd mics may be available. If not, teachers need to be aware they will need to repeat the questions and comments of those attending in person for those connected online (if applicable).
• If you need to share the document camera and there isn't an application on the computer for the camera, try sharing through Zoom by going to Share Screen --> Advanced --> Content from Second Camera.

Some instructors may ask you to connect to the Zoom call on the facilitator computer. Then you can assist with breakout rooms, muting/unmuting participants, etc. Being comfortable with Zoom's features will be beneficial to everyone.

To get acquainted, run through CIDI's website. If you would like additional resources, navigate through the rest of this website and get in touch with Sarah Kohler.